Viedoc Connect provides safe and secure video calls between site staff and their subjects that are fully embedded within the Viedoc platform. There's no need for other applications, and you can count on the ease and freedom that Viedoc is renowned for, while enjoying the same look and feel as the rest of Viedoc.

Watch Johannes Molin, Global Head of Professional Services, as he demos Viedoc Connect live from the stage at Viedoc's 2021 User Group Meeting in Stockholm, Sweden - a virtual event broadcasted live from the historic site Capitol Theatre on Dec 1, 2021. 

So how does it work?

"For site staff, who are in Viedoc Clinic or EDC and have enabled Viedoc Connect, you simple click on the Viedoc Connect icon at the top right corner of the screen, which guides you to a new tab where your subject will be waiting in their Viedoc Me account, if they have logged in. For the subject, it’s just as easy. You simply log into your Viedoc Me account and click on 'Join video call' to join the call with the site staff. So, here we have it. The single most sought-after feature to support customers with decentralised trials, and it couldn’t be any easier to use."

Johannes elaborates

"While this feature is very easy to use, it also allows you, the Investigator, to enter data into the EDC while having a conversation with the patient, by using picture-in-picture mode. The same is true for the subject. They can continue to enter data in Viedoc Me, while they’re having a conversation with the site."

With the ease of this feature now obvious, Johannes goes on to explain the best possible ways to use Viedoc Connect.

"The most obvious use case for Viedoc Connect is to replace physical clinic visits. We know that one of the most common reasons subjects and patients do not want to participate in studies today is long journeys to sites and frequent site visits. This can now change with Viedoc Connect, giving you a chance to improve patient recruitment. This is also a way to improve patient retention since patients who drop out trials often do so because they have to travel to sites too frequently."

Johannes continues. 

"While replacing physical clinic visits is the most common use case, it is not the only use case. They can also be used as part of your consent procedure when you need to have an interview between the site staff and the subjects. Or for a short call, so that you can confirm that a medical device in a patient’s home is being used correctly. Or to confirm that a dose is being administered according to the instructions. It can also be used to set up a quick and urgent safety calls, when there is a safety issue, and the site is concerned and needs to easily connect with a patient."

There are many instances when Viedoc Connect could be used, Johannes explains, and Viedoc is certain that most studies would benefit from use of video calls.

"It is important to highlight that this call is peer to peer, so no personal information about the subject is stored, and no details of the actual calls are registered in Viedoc. So, we recommend that you challenge your protocol today, and challenge your upcoming protocols as well as your current ones. Try to see where video calls could be beneficial to your study. How can this help your site and your subjects? We are certain that this can support most of your studies and be helpful. We also ask that you consider your study work flows and consider when visits could be replaced with a video call instead. Or why not make it optional, so that site users and subjects can decide together what is most suitable for them - a physical visit or video call?"


While this might be a very small change in your study protocol, it will be a very important step for the patient. And when using Viedoc Connect, we are confident that you can improve patient recruitment and patient retention, and it might be just what makes your study successful.


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